Last updated: February 9, 2021
1. Scope of Policy
Our mission to help build a better Internet is rooted in the importance we place on establishing trust with the Internet community globally. To earn and maintain that trust, we commit to communicating transparently, providing security, and protecting the privacy of data on our systems.
This Policy only applies to DNSSense’s collection, use, and disclosure of personal information in connection with the use of the DNSSense Application(s). This Policy does not apply to DNSSense’s collection, use, and disclosure of personal information through the Application when the Application is used as part of a DNSSense for Teams account, as described in more detail in Section 3.
2. Information We Collect
We only collect and store the minimum amount of data we believe is required to operate and improve the Application. There are three categories of data that we collect: Account Data, Operational Data, and DNS Resolver Information as described more fully below. Your Account Data and Operational Data are pseudonymized. Your DNS Resolver Information is anonymized at our edge data centers.
We do not collect your name, phone number, or credit card information (or records of any payments collected by the applicable App Store). The only information we receive from the applicable App Store is a limited amount of information that we need to confirm your subscription for a Service. We do not receive from the App Store any of your personal data or other information about your App Store account. We only receive your email address if you have decided to give us feedback and/or report bugs.
2.1 Account Data
When you install the Application on your MACOS, create or update your account, we collect and store the “Account Data” described below, depending on your use of the Application.
|Account, country information||We do not use account information. Only your country info for determining traffic through our app.|
2.2 Operational Data
DNSSense also collects and stores “Operational Data” when you connect to our network. This data is required to operate and improve our Application.
|Request data (Source IP, Source Port, Destination IP)||The Application is not designed to hide your identity from the Internet properties you access from your device. As a result, we may retain your request data when you use DNSSense for a period of 24 hours for emergency purposes, such as responding to emergency law enforcement requests.|
|Performance data||We track the services you have enabled and the amount of data you have transferred via the Application. We also use performance data to understand how the Application impacts your Internet connection and to improve our Application. Performance Data does not include personal information.|
|Crash Logs||We use crash log information regarding your device’s use of the Application for troubleshooting and to improve our Application. Crash logs do not contain your IP addresses or other personal information.|
3. How We Use Information We Collect
DNSSense only processes personal information in a way that is compatible with and relevant for the purpose for which it was collected or authorized. We use the information we collect, as described in Section 2 to operate and improve the Application, such as to assist us in our debugging efforts if an issue arises. We may also use the information we collect to comply with legal obligations as well as to investigate and prevent violations of the Application Terms of Service. We will not combine the information collected from DNS queries with any other DNSSense or third party data in any way that can be used to identify individual end users.
We store your personal data only as long as is necessary to provide our Application and the associated services, pursue legitimate interests, and comply with applicable laws. Your Account Data and Operational Data will be stored for no longer than two years after your last use of the Application. Information associated with feedback and bug reports may be retained longer as needed.
5. Information Sharing
Specifically, we do not permit our Service Providers to sell any personal information we share with them, or to use any personal information we share with them for their own marketing purposes or for any other purpose than to perform the services they provide to us.
In addition to sharing with Service Providers as described above, we may also share your information with others in the following circumstances:
- When we are required to disclose personal information to respond to subpoenas, court orders, or legal process; or in the case of an emergency to protect any person from the danger of death or serious physical injury; or to establish or exercise our legal rights or defend against legal claims. (Learn more about how we handle law enforcement requests here);
- In the event of a merger, sale, change in control, or reorganization of all or part of our business;
- Where we have a good-faith belief sharing is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required to comply with our legal obligations; or as you may otherwise consent from time to time.
6. Legal Basis for Processing
If you are an individual from the European Economic Area (EEA), please note that our legal basis for collecting and using your personal information will depend on the personal information collected and the specific context in which we collect it. We normally will collect personal information from you only where: (a) we need your personal information to perform a contract with you (e.g. to deliver the services you have requested), or (b) the processing is in our legitimate interests. In some cases, we may also have a legal obligation to collect personal information from you, or may otherwise need the personal information to protect your vital interests or those of another person. We will obtain your consent where required by law. Where we rely on our legitimate interests to process your personal data, you have the right to object. If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at [email protected]
7. Data Subject Rights and Choices
In the event you elect to contact us to report an issue with the Application, to share feedback or to send console logs, we may receive limited personal data about you, such as your email address, that we retain for a limited period of time. You will have the right to access, correct, update, export, or delete your limited personal information that we retain. You may email us at [email protected] with any such subject access requests (“SAR”), and we will respond within thirty (30) days.
Please keep in mind that except for when you provide feedback, we don’t receive personally identifiable information from you, and we are unable to associate your identity with your Account Data or Operational Data. As a result, our ability to comply with data subject rights is limited to those circumstances in which we have your personally identifiable data.
8. Data Security, Data Integrity and Access
We take all reasonable steps to protect information we receive from you from loss, misuse or unauthorized access, disclosure, alteration, and/or destruction. We have put in place appropriate physical, technical, and administrative measures to safeguard and secure your information, and we make use of privacy-enhancing technologies such as encryption. If you have any questions about the security of your personal information, you can contact us at [email protected]
9. Notification of Changes
10. Business Transactions
11. English Language Controls
12. Contact Information